Call Log Report No Longer Displays the User Who Answered the Queue Call

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  • Updated 2 years ago
We would like this feature brought back. We run the call log report every month and would click the detailed report option which would show the user that answered the call, and also the duration of that call. The call log no longer shows this information of who actually answered. Tech support states this feature was removed a few weeks ago. We rely on this for reporting and the work around is very hard with multiple queues.
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Posted 2 years ago

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We are also running into this issues as well. Our executive team requires a monthly report for our call groups, specifically call volumes and answer times and we are not able to view who is actually answering the calls.  I spoke with support this morning and they also told me that this feature was removed. 
We are able to see the “Forwarded To:” column for “All Users” but when you select a specific extension for a call group, the “Forwarded To” column is blank.

We need this feature brought back into the Call Log Detail.
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Pamela Squires

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We also regularly rely on this feature to see who answered a call in the queue.  We have no tracking or accountability methods now.  Please bring this basic feature back.  The detailed log contains no details now.  Makes no sense.  Instead of "Simple" and "Detailed", it should say "Simple" and "Simpler".