Call Logs: Call Queue to show which user picked up, not "missed call"

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This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

Hello! I spoke with Gem over the phone and case #04105760 was created. We would love to have the Call Log show which "Agent" picked up the phone. Instead of showing "Missed Call" for the other agents when we know that one of our agents picked up the incoming phone call. Currently we have three extensions tied to 1 incoming call. Thanks and we hope this can be created immediately!
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Blaine Horvath

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Posted 4 years ago

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Julie Herrin

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It is definitely stressful to see a ton of "missed calls" when I come back to my computer when I know that my colleagues have answered the phone. How do I tell the difference between a "truly" missed call and just one that I personally didn't answer? 

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