Call logs longer back history

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  • Updated 3 years ago
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I would like to be able to use the search function to find all calls by a certain number for more than a one year period, so I would like the option of saving the call log going back farther than one year.
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Christina

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Posted 3 years ago

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Danno, Champion

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Kind of a double edge sword.  The more records RC keeps on clients, the longer it takes to pull reports and such.  Have you considered downloading your call log into an Excel file on your PC or network?  That's what I do.  I have a spreadsheet that has all the call records since I've been with RC (4+ years).  I do that because I charge by the hour and it gives me a good reference to document calls and the proverbial "I called you on Tuesday".  It also gives me a tons of options with respect to reporting and Analytics.   Prior to RC my carrier could never provide this information and purchasing an on-site phone system is just out of the question in terms of capital expense, maintenance cost and service contracts. 

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