Call logs that can view other extensions

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  • Updated 2 years ago
Would like to see an application that allows for our customer representatives to view all extension incoming and outgoing calls in a desktop application. A program that would allow us to see all the calls would ensure errors are not made by calling back customers multiple times. Thanks. 
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Oleg Chudnovski

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Posted 2 years ago

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Jeff Stern, Alum

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Hi - Its a good idea, I know for now many of our customers are using their call logs to see this... Looking forward we are entertaining having a My Performance report for individuals to check not just their calls but also their KPIs