Would like to see an application that allows for our customer representatives to view all extension incoming and outgoing calls in a desktop application. A program that would allow us to see all the calls would ensure errors are not made by calling back customers multiple times. Thanks.
Hi - Its a good idea, I know for now many of our customers are using their call logs to see this... Looking forward we are entertaining having a My Performance report for individuals to check not just their calls but also their KPIs