Call logs that can view other extensions

  • 0
  • 2
  • Idea
  • Updated 7 months ago
Would like to see an application that allows for our customer representatives to view all extension incoming and outgoing calls in a desktop application. A program that would allow us to see all the calls would ensure errors are not made by calling back customers multiple times. Thanks. 
Photo of Oleg Chudnovski

Oleg Chudnovski

  • 80 Points 75 badge 2x thumb

Posted 7 months ago

  • 0
  • 2
Photo of Jeff Stern

Jeff Stern, Employee

  • 240 Points 100 badge 2x thumb
Hi - Its a good idea, I know for now many of our customers are using their call logs to see this... Looking forward we are entertaining having a My Performance report for individuals to check not just their calls but also their KPIs