Call Monitoring By multiple users (extensions) simultaneously on One extension using HUD Softphone

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  • Updated 6 months ago
I have a call center and we use the Softphone HUD with monitoring enabled. At times for quality assurance I need multiple users to be able to monitor one user. For example, extensions 101, 102 and 104 need to all be able to monitor extension 117 simultaneously. Additionally, if a user manager is working remote and not in the office, monitoring a call from two different locations will be beneficial. ext 101 (chicago) and ext 104 (seattle) monitoring a call from ext 114 (miami)
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Main Line

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Christa Dunn

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