Call monitoring/ department/ user group connection

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We are struggling with getting our user's the correct access with all the manual processes around call monitoring, departments, and user groups. Our users move around alot and the inability to link a department to a user group and allow multiple managers of a group is making this feature unusable for us. 

Could some automation be made around these three fields?
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Carlin

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Posted 1 month ago

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Saadet - Community Support, Official Rep

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Hi Carlin, in order for our Product Team to better understand what you're getting at. Could you provide an example and expand on the "automation" you're referring to?
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Carlin

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So we would like the department to also control user groups and call monitoring. Right now we have to update it in all three places and it is causing a lot of room for error. 

So maybe the best way is to control the department and call monitoring based of the user group and manager. 

The user groups also could be much more useful if we could set multiple managers. For example, we have one department that we had to create 30 different groups for. 

Let me know if you would like more details on this!

Thank you for the response.