This conversation has been merged. Please reference the main conversation: Ability for Multiple People to Monitor a Single User's Phone
I think that RingCentral should allow multiple users to monitor the same call. At my company, when somebody is discussing a new job with a client, we want everybody who is going to be involved with that project to listen in on the call. RC's inability to support multiple users is a major hindrance to us getting everybody on the same page, and I think it would be best if you explore solutions for this.