Call Monitoring: Keep line open for supervisors

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  • 1
  • Idea
  • Updated 3 years ago
  • (Edited)
  1. Canada
  2. Outbound Sales (Cold calling) 
  3. The ability to have the line / connection from disconnecting while a supervisor is listening in on a reps call.
  4. All our supervisors listen into their sales reps calls (in real time) for one hour a day. The current RingCentral system forces them to dial *80 for each and every call the rep makes. Our old system simply had a coach/supervisor dial in (i.e. *80) and their line remained open, to hear the calls from beginning to end (again, in real time), as opposed to the current RingCentral system where they have to dial in again, for each and every reps call. 
  5. Benefit: as opposed to a supervisor dialing in 20 times to listen to one rep make 20 straight calls, this would allow the supervisor to simply dial *80 once, and listen into the line for whatever duration they choose.
  6. No applicable case # 
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Joe Ferraro

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Posted 4 years ago

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I agree with this request.