Desktop App: use Direct Dial (instead of RingOut) on Unlimited Number of Computers - instead of Deauthorizing the PC

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  • Updated 12 months ago
  • (Edited)
We don't understand the rationale why we need to deauthorize each time we would need to call out using the desktop app. It's really inconvenient and eats time.

It would be great if we could call out from any computer without having to deauthorize. In other words, if we could call out on unlimited number of computers.

***If you agree, please hit VOTE on the upper right portion of this page.
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Jay Anci

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Posted 2 years ago

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NovaDine

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Completely inconvenient and archaic. This is 2016.  Come on, RingCentral...you're better than this!
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Jan Ferguson, Champion

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Questions to Jay and Nova....If you were a software developer (as I am) and someone wanted to install your program on 10, 25 or more computers at their business for their single user fee, would you have an issue with that? Do you pay Microsoft (or Apple if you have Macs) one license fee and install their operating system on ALL the computers in your office? [Note: You might pay only one licensing fee if you use Enterprise licensing but you will be paying a hefty licensing fee vs. the type of fee you pay for a single copy of their operating system].

Sure it would be "great" but as with any business, when you start giving stuff away for free to keep people happy, you will have a declining income stream and will, eventually, go out of business.

Nova, it definitely is not archaic. It is more the norm now than ever before.

Just my humble opinions. Your mileage may vary.
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CBN Staff Member

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I can understand having to Sign Out of one Authorized device in order to use the Soft-phone on another devise, BUT, having to DEAUTHORIZE a device every time I want to use another (desktop-to-laptop and vice versa) authorized device, that's insane!  Restricting simultaneous uses & users is one thing, but deauthorizing a device every time you want to switch to another is quite another hassle altogether.
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Gene Marrano

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Both arguments are reasonable up to a point. But, with the technology today many software programs can be added to multiple logical devices but with limitations. The limitations in place with Ring Central are unreasonable. I would not expect RC to "give" it away to 10 or 25 more computers but I would expect them to allow it on a reasonable number of devices. I use the RC app on my cell phone and sometimes tablet and the RC desktop app on my workplace computer and my home computer. A reasonable allowance would be 4-5 devices since many of us work from the office, home or on the road. Would RC be willing to go that far to limit the inconvenience? One would hope so.