Call Parking

  • 54
  • 2
  • Question
  • Updated 5 months ago
  • Answered
On the softphone, there is no indicator to remind you that you have a call on park. Lets say you park a call and then need to click elsewhere on the phone, a call could sit in park forever. There should be some sort of indicator or reminder. 
Photo of Amy Fink

Amy Fink

  • 80 Points 75 badge 2x thumb

Posted 12 months ago

  • 54
  • 2
Photo of Gary Manske

Gary Manske

  • 916 Points 500 badge 2x thumb
Hi Amy, the Bridge Operator Console in the RingCentral App Gallery provides for parking lot visibility and also automates a message to the intended recipient of the parked call. Check it out.
Photo of John Sauber

John Sauber

  • 384 Points 250 badge 2x thumb
You can monitor calls parked to private park locations by adding them to the HUD, as long as the user is a member of the private park extension. It may be your convention to add that to every user.