Call quality report

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  • Idea
  • Updated 10 months ago
  • (Edited)
In a US account type with locations all over the country. It would be helpful if we could get a weekly report of poor or moderate call log emailed to our Ring Central Admins for quality checks and follow-ups for QoS service. This would help us troubleshoot or find trends in locations that we monitor network traffic on but not VoIP traffic. 
This would benefit Admins or Network Administrators in poor quality networks at remote locations. 
 This feature would help us preemptively troubleshoot calls before we have users notifying us about this. This would also benefit a Network administrator that would otherwise be unaware of poor network quality.
We currently have 450 users in 15+ locations and currently adding more and more every week.
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  • 102 Points 100 badge 2x thumb
  • positive.

Posted 2 years ago

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Mike, Official Rep

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HI Dillon,  I made this a public feature request so that other users could comment and vote. 
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Thank you. That would be helpful.
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Saadet, Employee

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Hey Dillion,

At the moment this type of report is available in the Qos MOS Performance tab. It's not weekly but can be downloaded monthly! And you can view up to 3 months worth of data

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Kate Sokolov

  • 60 Points
It would be great if reports for at least past 6 months can be made available for download