Call Queue and IVR auto Attendant

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  • Updated 2 months ago
Is there anyway that Ring Central can add the option that if you make a call queue group  that the call can go directly to the IVR auto attendant vs voicemail? This is an option for the user extensions already. I prefer to use the Call Queue vs the user extension so that our phones can see which line is being called
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Brian Adams

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Posted 5 months ago

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Michel, Champion

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Hi Brian,  can you provide a few more details?  Do you mean if no one in your call queue group answers, then go to an IVR?
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Scott Bathauer

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Hello Michael, I see Brian didn't respond here but we have a similar use case - we would like our call queue to forward to the IVR if the queue is not answered in a certain amount of time. We like our staff to answer calls but sometimes the 3 staff who handle the queue can't handle all calls and it seems our only options is voicemail or hang up.