Call Queue and User Extensions

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  • Updated 12 months ago
Why can't call queue extensions and user extensions be the same number?  Right now, you have to use the call queue extension to put someone directly into voicemail but you have to use the user extension to transfer a call or to intercom.  It does not make any sense that you can't use the same extension for multiple features so that each user only has ONE extension assigned to them.  PLEASE PLEASE PLEASE make it so that you can use extension numbers in both places.  It's challenging to have to remember 2 extensions and what feature you have to use each extension for and on and on. 
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Gina Swan

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  • frustrated

Posted 12 months ago

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Gary Manske

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Hi Gina,  I've not experienced what you're referring to but, for receptionists and others who need to handle multiple calls in different ways you may want to check out the Bridge Operator Console in the app gallery. It's free to use for 30 days and may help alleviate some of your issues. There is no setup or configuration, it just works. Here's the link: https://www.ringcentral.com/apps/bridge-operator-console