Call queue Call logs Access permission

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  • Updated 2 months ago
Hi, It would be nice if aside from Full call log access and User call log- Access, there should be Call queue Call log Access Only as one of permission. We have customer who need this option, to have employee that can access only Call queue Call logs without having a Full access of the whole account Call log. Thank you.
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Richard Manuel, Employee

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Posted 2 years ago

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Juan Rivera

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I agree as well that this is needed for the call logs. There is currently no way to allow got agent assessments as this would require managers to have full access to all recorder calls. Can this be incorporated please?
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Pat Lewis

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I think this is along the same lines.  I need to be able to give a support manager access to the calls to the support queue, without giving access to the full company call log, the call log for the other queues, or the settings of the support queue itself for that matter.  Would like to see more granular permissions available to be given to users.