call queue: callers should not be sent to voicemail if all 25 agents are engaged on a call

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  • Updated 1 year ago
Account type  ( U.S.Office Enterprise 2 - 19 line )
A brief description of the business - Call Center Type

A high level description of the product or feature being requested:call queue feature request: 

Callers should not be sent to voicemail if all 25 agents are engaged on a call. Callers should be able to wait until the an becomes available.

A typical use case scenario explaining how your business would use the feature: If all 25 agents are engaged on a call, incoming callers should not be sent directly to voicemail. They should be able to stay on the line until someone gets available to take the call.

Benefit of such feature: More callers will be entertained

Include any related case number if applicable: 06125648

Number of Users and/or Digital Lines:  29 digital Lines
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Posted 1 year ago

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