This conversation has been merged. Please reference the main conversation: Call Queues: allow mixture of call handling (simultaneously and in fixed order)
---Use Case -- make following configuration possible:
- Customer calls sales
- Ring 5 members of sales team for 15 seconds,
- Ring first 5 plus an additional 4 users (9 total) for 15 seconds
- Ring 2 supervisors for 10 seconds
- Send Caller to Voicemail
Just and idea....
Add order field that accepts integer array next to each member of Call Queue.
Example using above use case
3 priority levels (ring groups)
User ...A-E: First and Second Ring group
User ...F-I: Second Ring group only
User ...J: Third Ring Group only
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