Call Queue Groups - Additive and Same Priority Call Handling rules

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This conversation has been merged. Please reference the main conversation: Call Queues: allow mixture of call handling (simultaneously and in fixed order)

---Summary:Enhance Call Handling rules with additive and same priority options

---Use Case -- make following configuration possible:
  1. Customer calls sales
  2. Ring 5 members of sales team for 15 seconds,
  3. Ring first 5 plus an additional 4 users (9 total) for 15 seconds
  4. Ring 2 supervisors for 10 seconds
  5. Send Caller to Voicemail

Just and idea....
---Proposed methods---
Add order field that accepts integer array next to each member of Call Queue.
Example using above use case
RingPriority[]; User
1,2; SalesUserA
1,2; SalesUserB
1,2; SalesUserC
1,2; SalesUserD
1,2; SalesUserE
  2; SalesUserF
  2; SalesUserG
  2; SalesUserH
  2; SalesUserI
  3; SalesUserJ

3 priority levels (ring groups)
User ...A-E: First and Second Ring group
User ...F-I: Second Ring group only
User ...J: Third Ring Group only

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Posted 2 years ago

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