Call Queue Hours

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  • Updated 1 year ago
1. US
2. AseraCare Hospice
3. Call queue hours should be more flexible for offices/business/users that are third shift.  Ability wanted to set days with the times or multiple ranges per day.
4. I cannot schedule a call queue setup for "on hours" being 4 PM to 10 AM each day.  Days only allow single time frame per day.  Under the current setup, we would need 12:00 AM to 10 AM and 4 PM to 12:00 AM.
5. This would increase Ring Central acceptance for larger companies with highly distinct departments that operate differently.
6. N/A
7. N/A
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Matt Dillman

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Posted 1 year ago

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Danno, Champion

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Have you tried Advanced Rules?
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Matt Dillman

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Even Advanced Rules follow the same format.  Only one range per day.  No way to set 4 PM on one day to 10 AM the next day.  At least that I can find.  I should point out that are account has the HIPAA option set.  I know this setting causes us to lose some features, such as being able to receive a fax as an attachment in the email notification.