Call Queue "Missed" Call

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

Office Queue call shows several users "missed" calls when they were in fact answered by another team member. We want the call queue to work like our office phones did - ring everyone at the same time and then stop ringing when someone answers it. 
Or instead of missed call notifications - the notification could say "answered be ext. 102" for example. 
Ringing sequential is not what we want. 
Calling every single number back is also not an option because the calls were not missed, they were answered by someone else. 
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Robyn Bonfiglio

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  • frustrated, anxious

Posted 4 years ago

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