The call was not missed in fact, it was answered by a different phone. This should not appear as a missed call on the phones that did not answer the call. This creates a problem for us because now every call we get is a 'Missed Call' on all the phones that did not answer it. This makes the Missed Call feature useless..
Hello! I spoke with Gem over the phone and case #04105760 was created. We would love to have the Call Log show which "Agent" picked up the phone. Instead of showing "Missed Call" for the other agents when we know that one of our agents picked up the incoming phone call. Currently we have three extensions tied to 1 incoming call. Thanks and we hope this can be created immediately!
Would it be possible to make "missed calls" distinguish between direct calls and queue calls on the softphone? I don't "miss" the call when it comes into our queue , our lines all ring simultaneously and someone else answers. I only miss calls if someone calls my direct line and I don't answer and right now I can't make that distinction. I use the US desktop service.
Office Queue call shows several users "missed" calls when they were in fact answered by another team member. We want the call queue to work like our office phones did - ring everyone at the same time and then stop ringing when someone answers it.
Or instead of missed call notifications - the notification could say "answered be ext. 102" for example.
Ringing sequential is not what we want.
Calling every single number back is also not an option because the calls were not missed, they were answered by someone else.
Ring Central - you would think from this many complaints for this amount of time a solution would have been addressed by now. We are a new user with multiple sites. We have 10 call groups and many of them contain members at different locations. A 'missed' call that was not missed is posing a frustrating problem for our users. This really needs to be fixed.
We use a call group for our incoming sales calls in the UK combined with the desktop app. Currently there are four users in the group. Usually one of us will answer a call but the others then get a notification that they have missed a call.
By itself that's annoying but not a big issue.
The issue is that sometimes, for whatever reason, we do miss a call and need to call that customer back. But there is no way to differentiate in the app between a call that someone answered and one that we really missed without trawling through the call records.
Surely if a call has been answered by someone it shouldn't flag as a missed call.
The other feature that I can't find is an app to allow you to click to dial a phone number from any website. Other systems have this feature and it's standard on mobile phones. Can this be added?
A feature in the RingCentral admin portal to simply 'Disable tracking of missed calls on Handset' would be great. Manually clearing them is not acceptable. Within 4 hours of doing that, there will be at least 14 more missed calls showing.
Genuinely surprised that a solution hasn't been created 2 years after this thread was started unless it's so hard coded into the handsets that you'd have to go into their individual Config files and edit code to stop it.