Call Recording: Filter Option

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  • Updated 2 years ago
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I would like to have an option to filter out part of auto recording, We setting up a call center in the company, and when customer call in and provide personal information such as credit card, we need an option to filter out that part. At Dell, they using third party software called “Qfinity” http://www.xentrax.com/qfiniti Data Sheet: http://www.xentrax.com/images/QfinitiObserve.pdf This software is able to recognize speech pattern and sequence of number to filter out part of sensitive person information.

Can this request can be done? Please inform,
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Vu Nguyen

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Posted 2 years ago

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Kim, Alum

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Vu- at this time a call recording cannot be manually filtered...the agent/user should stop the recording when getting credit card or other personal info.

*9 to start the call recording > when credit card info is provided... *9 to stop the recording  >  gather personal info > then *9 again to re-start the recording 

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