Call Recording Query

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

When I was listening to a recording, I noticed that it does not capture the hold and dead air. Do we need to change anything in the settings so we can capture those and get the average hold time, not just the average talk time?
Photo of tin garcia

tin garcia

  • 70 Points

Posted 1 year ago

  • 0
  • 1
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,076 Points 50k badge 2x thumb
Hey tin garcia,

Could you expand on your question? For instance, are you referring to the Reporting features we have regarding the average hold/talk time? Or are you referring to something else?
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,076 Points 50k badge 2x thumb
Hey tin garcia, simply following up on my previous questions.

This conversation is no longer open for comments or replies.