Call Recording Query

  • 0
  • 1
  • Question
  • Updated 2 weeks ago
  • In Progress
When I was listening to a recording, I noticed that it does not capture the hold and dead air. Do we need to change anything in the settings so we can capture those and get the average hold time, not just the average talk time?
Photo of tin garcia

tin garcia

  • 70 Points

Posted 2 weeks ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hey tin garcia,

Could you expand on your question? For instance, are you referring to the Reporting features we have regarding the average hold/talk time? Or are you referring to something else?