Call Recording: save Call Queue recoding to the User logs not the Queue

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Automatic call recordings- Users in call queues should have automatic call recordings left under the extension that answered the call.
Currently when a call is recorded from a call queue the recording will reside in the call logs of the extension of that call queue.

I would like my users to have these recordings left in the user call logs if they answered the well

Scenerio: Joe is in a call queue.  All calls are recording for tracking purposes.  When finished with the call Joe needs to pull this call recording for record keeping.

By having the end users track their own recordings we can more efficiently process custromer's requests

Sales Force case 04973614

Thank you
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Posted 4 years ago

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