Call Recordings beyond 90 Days ago

  • 0
  • 1
  • Question
  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: RingCentral Archiver (for Dropbox, Google Drive and SFTP)

Is it possible to download Call Recordings beyond 90 days ago?  We are hoping to find calls as far back as 200 days.

I have the recording_URI, such as
from the call logs extracted, but when I try to call the Call Recording Content API, I get a not found error.
Photo of Ryan Hurdsman

Ryan Hurdsman

  • 60 Points

Posted 4 years ago

  • 0
  • 1
Photo of Karina Gusmanova

Karina Gusmanova

  • 0 Points
Ryan, as far as I know a call recording content can be stored 90 days maximum (however a link still exists in a call log record, which itself lives much longer). And it is stored even less if the total number of call recordings for account exceeds 100,000 - in this case the older recordings are replaced by the new ones.
Photo of Brian Sherman

Brian Sherman

  • 2,140 Points 2k badge 2x thumb
Recordings are automatically purged at 90 days.  Maybe look to the Dropbox integration or another way to offload recordings so you can store them outside of RC.
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 792 Points 500 badge 2x thumb
Here are the official Data Retention Policies for RingCentral Call Logs and Call Recordings.

As Brian has suggested above, if you need to retain your data beyond the timelines appropriate for your RingCentral account, please consider either using one of our App Gallery integrations (such as RingCentral Archiver), or developing a custom integration using the RingCentral Connect Platform.

Here is the URL to view the RingCentral Archiver in the App Gallery:

This conversation is no longer open for comments or replies.