Call Recordings: Storing them in the Cloud

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Recorded messages should AUTOMATICALLY be stored in the cloud and accessible via a link

We are transitioning to RC from Join.Me.  With Join.Me we were able to record a screen share session and at the end of the session enter a list of email address to which a LINK would be sent where those people could go to watch the recording.   This was VERY CONVENIENT.   

Ring Central apparently stores the files on the local computer so if I wanted to share the recording I would have to email out a VERY LARGE attachment to multiple people.  Not only is this wasteful, its probably not reliable and a stupid way of doing it.   Put the recording in the cloud on a RingCentral server under my account and give me a link that I can send to people to access the recording.   Disk space is cheap and it's reasonable to limit the amount of space and automatically delete older recordings if they are not marked as Do Not Delete.   

Jim
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RingCentral Admin

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  • sad. Can't believe you save the file on my local machine.

Posted 2 years ago

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Jan Ferguson, Channel Partner, Champion

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It's actually just as easy to do that yourself. You can keep your recordings in a Dropbox or a Box account and then create a public link to mail out to people. Even a "free Dropbox or Box account should give you a lot of storage space for many recordings.

Why would you want to email out the whole recording (most email accounts wouldn't be able to accept a large recording anyway) when you could do it the same way you want RingCentral to do it?

Alternately, if you have a web site with a large broadband allowance and/or a large server storage allowance (many state they are "unlimited", although one still should not abuse that in my humble opinion) you could transfer the recording there and then email out a web URL which your people could follow.
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Jan Ferguson, Channel Partner, Champion

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In addition to what I mentioned above, by using Zapier  (even the free account) you can "AUTOMATICALLY" have the recording uploaded to the location of your choice (Dropbox, Box, etc.) so you don't physically have to do it yourself. Then just rename it to what you want (or not) and then just create the link for the email.

I have the free Zapier account and I am allowed up to 5 Zaps (a task you want Zapier to do) and then 100 actual executions (per month) of your tasks, I don't have more than 100 recorded sessions and I use this free account and method of automatically storing my sessions to my Dropbox account.

You can check out Zapier and it's RingCentral integrations here:
https://zapier.com/
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RingCentral Admin

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I didn't know you could have the recording uploaded to a location of your choice.  That's good.  What isn't good is I still have to go look and figure out which recording is the one I want, rename it and then email the link out to my customer(s).   If you've every used Join.Me, that whole process is automated and I don't have to worry about it.   To do the work you suggest would take me 3-4 minutes that frankly I don't have as the phone just started ringing to answer and handle another customer call.    My request is for RC to make this SIMPLE and automated.   -Jim
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Jan Ferguson, Channel Partner, Champion

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I can surely understand your request. As a developer myself I can tell you that there are only so many requests that rise to the level of needs of the many versus needs of the few. With over 300,000 customer, RingCentral can't possibly incorporate every request or whim from many, many customers.

Speaking from experience, when incorporating any type of new feature or request, it's like playing several games of chess all at the same time. You have to think 20+ moves in advance on almost a 3D type of playing field. If I change this for Customer X what will happen if Customer Y possibly requests something else? Where do I want to go with the product? What changes or features could a customer come up with when I try to imagine it in my wildest dreams?

I do what I can to not sweat the small stuff and look for work-arounds to accomplish what I might deem to be important ones.

Every product cannot be everything to everyone! But be certain to "Vote" in the upper right corner for your request (if you have not done so already) as the RingCentral developers do look at every request.
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I get it.  I too am a developer and owner of Silent Auction Pro for which we are using Ring Central.  I'm also a student of and passionate about usabilty design.  To make 300,000 customers all set up their own drop-box and sort through their files to figure out which recording was what pretty much fails the usability test.   (No, not all 300,000 need this, etc., I get it, but it's still a silly way to do things - especially after seeing how Join.Me handles it).  Thanks for your responses.  - Jim
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Paul D

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This reply was created from a merged topic originally titled Call Recordings: Storing to cloud service.

Add feature to allow call recordings to be automatically synced to my cloud storage ( Dropbox, Drive , Box etc) so that we have permanent copy
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Coleman Smith

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This reply was created from a merged topic originally titled Enable recordings to be stored in the cloud..

Ring Central needs to allow users to access their recordings within their account or in the cloud when recorded on multiple computers. Now we have to take multiple extra steps to accomplish this result.