Not sure if you evalualuated this option already but with 40 people and 30 phones sounds like you have a call center setup.
The average user does want the option to grab another call or put caller 1 on hold to call someone else. that is the reason for the call waiting beep.
You could try putting the phone on dnd when you are on a call, that may disable the next call coming in. I have not tried this but it may work.
Just sounds like adjusting the call flow might be the answer
Let me know if I could help
Certified RC Installer
Call queues won't work in this environment - call queues won't ring a phone when someone is on a call (we still want the phone to ring - just not beep in their ear). Also - call queues have a limit of 15 phones (ring groups have a limit of 30).
DND - thought of that - but DND button goes away when you're on a call (xfer replaces it). But adjusting the flow isn't the solution in this case - we thought of that. Thank you though.
Every call waiting that I have used on VOIP or land line setups beep in your ear so that is not new technology.
Just take in case phones with no lights or screens. This is how you know another call is coming in.
I was unaware of the 15 phone limit. but will research that.
Have you looked at RC contact center? May be a better fit for your needs?
Not free but what is???
I guess how often are you going to put a person on hold to answer that second call and how often are you going to just let ring? You could hit the ignore button and it will send the call along, but I guess you know this right? this way if you choose to get the call you can or if not a quick press of the ignore will send the call but you will get the initial beep. Sounds like this is unacceptable
Not saying it's not new or old... I'm an IT guy and support a bunch of VoIP companies (it's not our specialty and certainly not what we do - but we support it for our IT clients). Broadview, Vonage, 8x8 and Jive Communications - all do not do this (or if they do - it's an option we toggle on - but it's off by default), as headset users are far and few between (yes, all offices have them - but maybe 5% - 10% of any given office has them - so why default "on" an option that most would find annoying - again - phone still rings on the desk - so why BEEP in the ear - I get it for soft phones or when you're on a Bluetooth roaming the office and not at your desk - but again - how many people do this? Not the majority).
RC contact center - no - but I'm not sure this client is willing to spend anymore - as they came over from Broadview and RC had to match the pricing to win the business as it was... now this is going to go up in cost for a feature others provide? hehehehe...
THIS client wants their staffs phones to ring so that they can hurry up on a call and grab the next one (that's the thought process). If they're wrapping up a call they'd be encouraged to grab the next call ringing in. I personally would prefer a call queue where it doesn't ring the phone at all unless you're off the phone - but I understand their thought process here (especially in a large office, where you may be on a personal call - and should be answering a phone).
Cisco phones - don't have an ignore button - so that's not an option either (we could have gone with ANY phone - it was RC that recommended the Cisco's).
Are you using the 303? That phone does not even have POE
I have that phone and the ignore button is key sometimes
thanks for explaining. It helps to know what your position is. Some times the customer is directly on the site complaining about features they "WANT" but did not do enough research up front to make sure they get that or if it exists and in what format.
Requirements up front are key as you know
There is another option to get the call waiting tone to stop. You can convert your Cisco devices to TLS signalling. There is a known bug in the Cisco firmware where the call waiting tone does not beep when the signalling is set to TLS. Yes, it is exploiting a bug in the Cisco firmware but it will give you the results you are looking for. Contact RingCentral support and ask for the account to be converted to TLS signalling. Once the phones reboot, you can test and confirm that the call waiting tone no longer interrupts the users when on a call already. The second call will flash on the phone and can be answered if desired, but no call waiting tone will be heard.