Call waiting feature NEEDED NOW

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  • Updated 11 months ago
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I know for my business if a call waiting feature is not added soon I will be going to another vendor. It's ridiculous when I'm on a Ring Central line and someone calls my device # it places my Ring Central call on hold NO WARNING. Very awkward not to mention unprofessional. Get it together soon RC or i'm out! 
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Robert Kinkead

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Posted 11 months ago

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RC-Installer, Champion

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Robert couple of questions here.  What type of phone are you using?

I always have the ability to answer an inbound call or let it go to voice mail.

How is your call flow setup?

Certified RingCentral Consultant
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Cecile Glassy, Champion

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@RobertKinkead This sounds like a configuration issue on your setup - not something RingCentral did to your system.   If you are genuinely interested in solving the issue, detailing what phones you have on the account and how you have them configured would be more useful than opening your post with a ranting threat to leave RingCentral.

Have you discussed this with your RingCentral Customer Account manager?

Have you opened a tech support case? 

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Robert Kinkead

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I appreciate your concern advice and I am normally a patient person but when I am told by tech support there is nothing that can be done I tend to get a little irate. There should at least be a work around, and if it is a settings issue then they (tech) should have advised accordingly. So...not a rant......frustration.
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Benjamin Pina

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I agree. Just some configuration issues. Fix your system!!
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Mark Bartoszek

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Fix your attitude!!! The guy was just expressing his frustration, and he already spoke to tech support. If you don't know how to fix his issue, why even post anything at all?
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Saadet, Employee

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Hey Robert, we need more details. What's happening? Walk me through this example and what's going on