call waiting ring app

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  • Updated 2 months ago
Now that 80 % of our employees are working from home, when they are one their Ring Central smart phone, when the second call comes in , they don’t see and sometimes miss the important client calls.
At the end of the week, when we present the Annalistic phone reports to the owner and managers, it shows many uses have missed so many calls, and the owner gets upset, at a  point that wants to fire people.
Can you please come up with a new version, that shows the call waiting?
It does not matter what the employee says that they did not miss and phone was right next to them, but the report shows otherwise.
Please let me know when you can add this feature.

Regards,

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Eric Vartanian

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Posted 2 months ago

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Michel, Champion

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This is not a total fix, but rather just what we do to improve this situation - we force (and pay for) all our staff to use bluetooth headsets or earpieces with their mobile phones.  This makes it easier for them to monitor the mobile screen and watch for secondary calls and / or missed calls.