I know this can be done for extensions, under Call Handling > Incoming Call information but I do not see a way to do this for this for a call queue.
I was looking for a way to set it on the call queue itself, to add its own extension to incoming caller ID. Is there no way to do that?
I have the same issue, Note that the old Softphone had that feature. It displayed the extension or group that it was dialed by the caller, the new application do not do it, neither do the phones themselves or the mobile app. I am still using it for that reason, but then the SMS is not available on that version.
I called support today and I was told to put a feature request.
I agree with Jorge's comments. The legacy Windows desktop app would show the group extension on the display so I could see what department the caller had requested. The new app is missing this IMPORTANT feature. I also had my customer install the legacy app but it is missing the Favorites screen that allows them to see which coworkers are on the phone.
Please display the Group/Dept Name or Extension when showing the CallerID
Since we can't have a primary and secondary ring group to progress through then a good backup option would be to indicate which call group the call is originating from so that the secondary group can let it ring a couple times before answering.
This call group indicator, whether it is a number or text, would also help let the user know which greeting to use when picking up.
this feature will help out to differentiate if call is coming in from a specific call queue
Is there a way to distinguish between an incoming call that comes through a call queue versus one that comes straight to my extension? When I am out of the office, calls from our main call queue still come to my cell, and I like to answer them if no one in the office can grab it in the first few rings. But I would like to be able to tell if a call is coming to the queue or straight to my extension so I know to answer it quickly.
One of my clients have direct toll-free numbers assigned to a queue. However, the members inside the queue should show the number the callers dialed so they know how to address the call upon picking it up.
We can't use an extension since we want the calls to distribute the calls evenly like how the Call Queue works. An extension only offers sequential or simultaneous ringing behavior.
Is there an on-going feature request for this or is there any possible workaround?
Thank you so much for any response!
We have several call queues that have their "core" people. We recently added one person to all of those queues, so he can take calls for all locations. If we want him to work on only Location A today and only Location B tomorrow, someone has to go in and manually remove/add him to the queues as necessary.
It would be nice if there was a way to log in and out of the queues on the fly, perhaps by dialing #*<queue ext#># or something like that to toggle it on and off. You would have to be a member of the queue for it to work, so "outsiders" couldn't just log into the queue.
It would also be very nice for the manager to just pull up the Member Availability and set members queue status from there. But I think that's a separate feature request.
We have two call queues - one for very important calls and the other for less important calls.
When a call comes in we need to know which queue it is. The queue name shows in Windows/Mac desktop app. But it does not show in the Android or iPhone apps - this is VERY frustrating.
Again RingCentral, please listen to the users and resellers.