Call Queue name on screen - show called extension

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  • Idea
  • Updated 5 months ago
  • Implemented
  • (Edited)
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the call recipient when the call comes in from a call group, so they know how they were reached.

I know this can be done for extensions, under Call Handling > Incoming Call information but I do not see a way to do this for this for a call queue.
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Aaron

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  • frustrated

Posted 5 years ago

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Gary Manske

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The Bridge Operator Console for RingCentral has enhanced call queues recently as well. Here's a quick video review. 

(Edited)
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Shenay Hardeman

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 Hello Saadet, will this be available for Ring Central with cloud connect to incontact/contact center? 
 We have internal scripts to agents with assigned skills and only see the company phone number appear and not your the callers extension as the caller ID. 
Thanks!
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Saadet, Employee

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Hi Shenay, this feature is designed to work with our native Call Queue feature. Honestly, I'm not sure how it will work with Contact Center since it is a different system and I don't know how your account is set up. I would talk with either you Account Manager or Support - feel free to let us know what you find out! I'm sure others will have the same question :)
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Jamie Singleton

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This reply was created from a merged topic originally titled incoming calls showing which group it's coming in for.

We have multiple phone lines ringing in to the receptionist, would it be possible to have it say which line it was coming into ie: billing and show the callers number?