Caller ID 15 Characters

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  • Updated 1 year ago
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I would like more than 15 characters for the caller ID.  15 is not enough.
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LaVon Jones

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Posted 1 year ago

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J.B. Ferguson, Champion

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That is not something that RingCentral has control of.
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Danno, Champion

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Your request should be made to the NANPA.org
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Douglas Beer

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This reply was created from a merged topic originally titled Caller ID Name.

Some company names have more than 15 letters. We need to represent our Brand by dsiplaying our whole company name.
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J.B. Ferguson, Champion

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That has been requested before and that is not anything that RingCentral has control over. The service was first defined in 1993 in International Telecommunication Union - Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3. The FCC governs Caller ID and everything about it.
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Tech Support

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This reply was created from a merged topic originally titled Increase Maximum number of characters for the label/name in Company Numbers.

1.Account type- US

2. A brief description of the business- The account has company numbers where they want to add a label in each number so they'll know which branch/office the number belongs to.

3. A high level description of the product or feature being requested- Increasing the maximum number of characters that can be entered for the Label/Name on Company phone numbers.

4.A typical use case scenario explaining how your business would use the feature-

If the account has multiple company numbers which are not assigned to extensions yet, it would be helpful if labels/name can be added to those numbers so that admins will know which branch/office/department the number belongs to. However there are instances where the customer will enter a name/location/department/branch that will exceed 15 characters. As of this time 15 characters is the limit that Ringcentral has (which includes spaces) when entering a label/name on the company numbers page.



5. Increasing the maximum number of characters that can be entered in the label/name field of company numbers.


6. 5 lines.