Caller ID: Add IVR Phone Numbers as Outbound Caller ID options in the Desktop & Mobile App

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  • Idea
  • Updated 3 years ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Caller ID: Allow all extensions to use any number within the account for outbound Caller ID

1. Account Type - US
2. We are in the Property Management, Concierge and Field Service Business
3. I'm requesting to add a feature to the Mobile app and Desktop App. It would be convenient to have the IVR Menu Phone Numbers available to select as options for Outbound Caller ID within the drop down on the App dialers. Currently you have to go into your extension settings then select your outbound number. It would be much more convenient if they were available directly on the dialer instead of just auto-reception numbers which currently are listed.
4. Our property managers, manage several different condo associations. They make many calls during the day to different residents at different buildings and we need the residents to be able to call back to their specific building number as they have different IVR menus it's important for our call routing. It's inconvenient for our managers to have to flip through their settings every time. they need to make a phone call.
5. It will make calling out more convenient and call routing easier.
6. 04497232
Photo of Erika Hartvickson

Erika Hartvickson

  • 52 Points
  • Confident this can be done

Posted 3 years ago

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