Mobile App: Lock outgoing Caller ID to direct number only.

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  • Updated 1 month ago
  • (Edited)
We have multiple company numbers but do not want all users to have access to them through the mobile app.  Is there a way to change the permission for certain users so that they cannot change the outbound caller ID on their mobile app?  It should be locked to their direct number only.

Thanks,
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Rick Dhatt

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Posted 2 years ago

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Chris Duquette, Champion

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if you log in as an admin and go to users and find the templates tab you can create a template and not allow access to outbound caller ID, now i dont know what secondary effect it would have, but at least you know it can happen if you choose to give it a shot.
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Rick Dhatt

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Thanks for the reply. I tried creating a permissions role and removing the outbound caller id option but this only applies to the desktop app and the mobile app still allows the outbound caller ID to change.

For a user template, it only allows outbound caller ID to override the user's with numbers in the company but the direct number is not an option.
(Edited)
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Mike, Official Rep

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Hi Rick,  I've changed this to a feature request. 

Mike
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jlaprade

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+1 for this request. It seems pretty dicey that any user can just choose whatever number they want, even though I as an admin have assigned them the number I want them to have. 
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Paul Pecullan

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AND restricted them from changing it!
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Steve Ellis

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+1 for the feature request. I can't believe it's not a standard feature.
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Paul Pecullan

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If there is a role in place that does not allow a user to change their outbound caller ID then the user should not be able to change their outbound caller ID, period.  Call it a feature request if you want but this sure seems like a bug or poor design of the role feature is it's being ignored by the mobile app.
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jlaprade

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add to the fact that if you lock down access to change outbound called ID, you cannot make it their DID, only a company number.
definitely a bug.