Caller ID on incoming calls in the car via bluetooth

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A few months ago on my car display, the ringcentral incomming calls show unknown on my car's display.  It had been showing the caller ID.  The iphone shows the correct caller ID.  This is happening to other cars also,  Is there a fix for this?
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Matthew Sher

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Posted 2 years ago

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Saadet, Employee

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Hello Matthew,

What version of the mobile app are you on?

What version of iOS are you on?

Does this happen with all calls or just some?
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Matthew Sher

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latest version of the mobile app and ios11.  this happened before latest update.  It happens on all incoming calls
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Bruce Cai, Alum

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Hi Matthew

Can you help answer the questions below to help us further investigate this issue?
  • When it happened, was the CallerID shown on iPhone's incoming call screen and the app's call log list?
  • Did it happen for native iPhone calls?
If it also happens for native iPhone calls, it might be a compatibility problem between the new iOS version and the car Bluetooth.


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