Caller ID on voicemail shows Ext on a transferred call

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  • Updated 1 year ago
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This conversation has been merged. Please reference the main conversation: Show Original Callers Number in Caller ID when Transferring calls

When I get a call transferred to me and the caller leaves a voicemail, the caller ID shows the voicemail came from the ext that transferred the but, but in fact it came from an outside call. Super annoying because i don't know who the call actually came from and i have to write down or remember the call back number. Common Ringcentral, this seems basic......
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Pierce

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Posted 2 years ago

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Kim, Alum

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Pierce - if the individual transfers the call to you via Blind Transfer instead of Warm Transfer, the Caller ID will transfer with the call.

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(Edited)
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Pierce

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cool that makes sense. the support reps need to be educated on this. i talked to them and they talked to their "specialist" and both didn't have an answer other than to make a feature request. thanks.
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Kim, Alum

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I found your case and will address this. Thank you. 
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RIVERSBEND

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Still waiting on resolution to this issue. 

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