Caller ID show our 888 as originating from US, instead of Canada.

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  • Updated 3 years ago
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1. We are a small Canadian business and use Premium account. our main number is 1-888-658-3324.
2. We are a Health Retreat and Spa. 90% of our business is western canada, but we also have quite a few US and international inquiries. 
3. Over 10 years in business we've NEVER had clients complain, that when they call our 888 number or we call them, it shows on their phones as USA. We've had it mentioned to us QUITE a FEW TIMES. Clients call in and start asking, "Is it a US location or I got through to Canada?" Some drop calls, because it shows US. (Unfortunately, in Canada, if we see an 800 number, it often means SPAMERS :(-Telemarketers)
4. When leads call in, their mobile phones to show under a dialed number "Canada" NOT "United States."
5. TRUST, increased business on our side, stability of the business. People know for sure, which country the call is originating from.
6. Here is the case: 04368980    (They tried to help, but no Luck. Main issue is with the servers...but we've NEVER had that issue in the past when we were with VirtualPBX and OneNumber. 

I sure hope there is a way to resolve it.  
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Vasili Kastashchuk

  • 70 Points
  • Our clients complain. We lose business :(

Posted 3 years ago

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