Caller ID when calling other RingCentral accounts

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  • Updated 1 week ago
US Account

Currently when we get calls from other RingCentral accounts or we call other RingCentral accounts, the caller ID (for at least messages) shoes the original super user or the name on the system mailbox.  This is affecting both directions.  If I receive a call to a number under our auto-receptionist, the voicemail is shown to have been going to "Super User" (the name of the original Super User account or the system mailbox) instead of the queue, user, or voicemail.  We do employ an IVR for our account for all incoming calls, and this may play a part.
For outgoing calls, If a user is setup to have an Auto-Receptionist number as the Outbound ID, the caller ID that shows on voicemail messages (when calling other RingCentral accounts) is "Super User".

There needs to be a way to break the connection between the original super user and the system mailbox, or to at least force the caller ID that is placed into Company Info.
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Pat Lewis

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Posted 1 week ago

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