Caller ID: Warm Transferred & Parked Calls

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  • 92
  • Idea
  • Updated 2 years ago
  • (Edited)

This conversation has been merged. Please reference the main conversation: Show Original Callers Number in Caller ID when Transferring calls

I noticed that incoming calls transferred to my voice mailbox have the caller id of the extension from which it was transferred rather than the original caller id.  When this happens, the return call button during playback on my softphone app rings the extension who transferred the call rather than the original caller.  
  • Has anyone else noticed this?
  • Is there a setting that I should change in order to see the caller id of the original incoming call?
  • If this the way RingCentral handles transferred incoming calls, does anyone know if there is a plan to make this work a little better?
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Todd Frusti

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Posted 6 years ago

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Mike, Official Rep

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Official Response
Just letting you all know I've switched this to an Idea thread.  So it gets seen by our Product Team.

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