Windows 10 & Softphone

  • 0
  • 2
  • Question
  • Updated 4 years ago
  • (Edited)

This conversation has been merged. Please reference the main conversation: Windows 10 and Ring Central Desktop App (BETA)

I've used the legacy softphone on windows 9 with no problems. Last week,I upgraded to windows 10, now there's something wrong with the sound in the softphone. I can hear callers, but they cannot hear me.

I've tried doing a fresh reinstall (removing all traces of RC from the registry) then adjusting the sound setting to - when windows detects communication activity to "do nothing"

This is really frustrating and I don't want to roll back to windows 9

Thanks in advance
Photo of Isobel


  • 236 Points 100 badge 2x thumb

Posted 4 years ago

  • 0
  • 2
Photo of Kim

Kim, Alum

  • 43,784 Points 20k badge 2x thumb
Official Response
RC 411 News Update No 1479
The RingCentral for Window's App is currently in BETA with Windows 10. 

If in "BETA", no major problems are known but it has not yet been fully vetted and we do not recommend installing, but if you would like to, you can, but may experience issues and we would like to hear about them so they can be fixed. Current issue that we are aware of at this time is the icon is not correct, screenshot below. If you experience this issue, no need to report it.