Callers can't hear ringing while it is connecting to me. They just hear dead air so don't know if they are being connected or not.

  • 67
  • 3
  • Question
  • Updated 2 years ago
  • Answered
Help! Callers are hearing dead air when they call before I pick up, no ringing sound at all!
Photo of Mindy Nevarez

Mindy Nevarez

  • 110 Points 100 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 67
  • 3
Photo of Danno

Danno, Champion

  • 30,030 Points 20k badge 2x thumb
Check your settings under Screening, Greeting & Hold Music

Photo of Chris Duquette

Chris Duquette, Champion

  • 16,958 Points 10k badge 2x thumb
Photo of Macon Abbott

Macon Abbott

  • 92 Points 75 badge 2x thumb
and remember to use the drop down to change to ring tone, if you want the phone to sound like a phone, not music
Photo of Emee Pumarega

Emee Pumarega

  • 90 Points 75 badge 2x thumb
Wow, I don't know why RingCentral wouldn't just have Ring Tones as the default to begin with. God knows how many lost phone calls I have had because of this.
Photo of Teresa Fontanilla

Teresa Fontanilla

  • 146 Points 100 badge 2x thumb
Yes, you would think the default would be set to ring tone.