Calling Credits: Notification of Credit Card Failure

  • 55
  • 2
  • Idea
  • Updated 8 months ago
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
    US
  2. A brief description of the business 
    Manufacturing and distribution
  3. A high level description of the product or feature being requested
    Notification of credit card failure when attempting to auto purchase calling credits
  4. A typical use case scenario explaining how your business would use the feature
    We would be notified that the credit card on file failed when an auto purchase of calling credits was attempted.
  5. Benefit of such feature
    Our customers would not hear a pre-recorded message stating that our mailbox is full when a credit card on file fails. In this case, there was fraud on my card, and a new card was issued. Our customers have not been able to get through for the past couple of hours. I had to call support and wait while the issue was investigated when a simple notification that the credit card on file had failed would have alleviated the issue.
  6. Number of Users and/or Digital Lines
    20 users

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Mark Robinson

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  • frustrated and disappointed

Posted 9 months ago

  • 55
  • 2
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Saadet, Employee

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Hey Mark, 

I followed up on this with our Product Team. You should have received an email regarding the credit card failure. Did you check your spam folder? It would have come from service@ringcentral.com
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Mark Robinson

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Hi Saadet.

I checked my spam folder. However, when I spoke with the CSR at RingCentral, I was told that credit card failure notifications only apply to account subscription charges, and not the auto-purchase of calling credits. Can you confirm? 

Thank you.
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Saadet, Employee

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Hey Mark! I verified with a few different teams, you should receive an email for even auto-purchases. So, let's have Support check out why you didn't receive an email