Calls automatically become To Do / Tasks in Outlook

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We've found that for some users, calls have been automatically created as To Do / Tasks in Microsoft Outlook. We can't seem to find a setup for that. Is there any way to stop that? Thanks. 
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Craig Chou

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hey Craig, I'm not aware of any setting that would cause this. Do you have an example you can share? I can always make this post private so you can share account specific information
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Craig Chou

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Kindly see the screenshot of To Do list from Outlook. FYI, we also use RC for Microsoft Dynamics CRM; not sure if this is relevant though... Thanks. 
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Saadet - Community Support, Official Rep

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Hmmmm...I would suggest contacting our Support Team so we can take a closer look and gather more information