This conversation has been merged. Please reference the main conversation: User Settings: Disable date/time at the beginning of every voice message
We have about 10 users in our business, some in the office, and some at remote locations. For the past month or so, callers are complaining that they do not reach the voicemail for the extensions. But are instead sent back to the main office greeting. I'll be more specific below.
1. customer calls and hears the main office greeting
2. customer dials the extension he/she wants.
3. customer is transferred to the extension, (not sure if they hear the hold music or not, nor how long they wait until being transferred to the main greeting)
4. the customer is back at the main office greeting, unable to leave a voicemail...
The crazy thing is that this occurs intermittently and not always. Other times customers are able to reach the voicemail for the extension and leave a message. This occurs to several extension, not just one or two extensions.
RingCentral says everything is okay...
Has anyone else experienced this problem or know the cause of it? I believe this has to do with RingCentral and not on my end. Since voicemail function is handled at RingCentral end... But I'm not sure.
Thank you in advance for you help!