Calls interrupting data input.

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  • Updated 8 months ago
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when i get an incoming call, while typing notes on another account, ring central changes the page without saving the data i'm inputing. can this be disabled?
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Al Barney

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Posted 8 months ago

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Saadet, Employee

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Hey Al, which app are you using?
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Al Barney

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ringcentral for lighting 
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Saadet, Employee

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I'll follow up with our Salesforce team on this!
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Ron Levy

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I am having the same problem
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Saadet, Employee

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What version of the Salesforce are you two on?
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Al Barney

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i couldn't find that, but i did notice a soft phone setting. if i put it on 'never open the record automatically' will that fix it?
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Srikumar Subramaniam, Official Rep

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Hi,
I am from the RingCentral Product team.
 The admin has the option to define the way the screen pop behaves. They can configure the page to open in a new browser tab. (This is defined in the admin guide available on our AppExchange listing scroll down to the "Customization Guides" section where the guides are available. Please refer to the section on "Assign the SoftPhone Layout to Users" in the admin guide). However, the behavior of the page opening in a new window or tab does not work in Lightning due to a limitation form SF. It works correctly in Classic. We will continue to reach out to SF and evaluate ways to resolve this issue.

Thanks
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Al Barney

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This is still going to be a problem, got it. this is kind of a big deal, you realize? This also explains the 6 months of SFDC and RC pushing the blame on the other when i bring it up.  
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Saadet, Employee

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Hi Al, I assure you that our Product Team realizes the lack of feature parity between Classic and Lightning. As Srikumar mentioned, they are going to continue to discuss it with Salesforce in hopes of getting this changed.