Recently, our company has been getting texts back from someone saying "stop calling" meanwhile we have not called the number that texts us back. Anyone know how I can check into this further?
Chris Duquette, Champion
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16,316 Points
Posted 11 months ago
Lee, Champion
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3,182 Points
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110 Points
We have been experiencing this as well. Is this a RingCentral problem because of leaked phone numbers or is it the latest and greatest virus/spam that take no preference to where your phone number is purchased.
J.B. Ferguson, Champion
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34,682 Points
Leaked phone number? Think about it....before you got "Your" phone number, how many people might have had it before you. Beyond that, there are really no "private" numbers. No....it's not a RingCentral problem. Spammers and scammers out there use many different programs and devices to call random numbers, or to spoof your number or to cal a series of numbers using a spoofed number. (If they use your number or another "legitimate" number it's harder, although not impossible to trace it back to the spammer.)
(Edited)
Chris Duquette, Champion
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16,316 Points
**UPDATE**
I called the person who was complaining of the calls "from my office" He gave me the number that he said kept calling him. That number is nowhere to be found in my RC account in any form or fashion. When I call that number back it does however ring only 1 extension in my office. The direct line for that user is nowhere close to the number that is actually calling the person being bothered.
This is what spoofing is?
I called the person who was complaining of the calls "from my office" He gave me the number that he said kept calling him. That number is nowhere to be found in my RC account in any form or fashion. When I call that number back it does however ring only 1 extension in my office. The direct line for that user is nowhere close to the number that is actually calling the person being bothered.
This is what spoofing is?
Saadet - Community Moderator, Official Rep
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63,690 Points
Hey Chris, do you mind sharing that phone number? Feel free to email it to me: community.support@ringcentral.com
Chris Duquette, Champion
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16,316 Points
email sent
J.B. Ferguson, Champion
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36,486 Points
There is an internal number which is "assigned" to your softphone. That number is nowhere close to your actual number YET it will ring your phone extension as you discovered. However, it is a "real" number which can make/receive calls as you also have discovered.
My best guess is that's the number that was used to contact that other person. I don't think you were spoofed but rather that the "internal" number I referenced in my last paragraph was used in a war dialer or similar situation to make unsolicited calls.
My best guess is that's the number that was used to contact that other person. I don't think you were spoofed but rather that the "internal" number I referenced in my last paragraph was used in a war dialer or similar situation to make unsolicited calls.
Chris Duquette, Champion
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16,316 Points
how in the (bleep) do I find that number ? haha
Chris Duquette, Champion
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16,316 Points
so someone can use a number that's on my account that i don't even know is on my account and make calls looking like their in my company? seems like I should either be able to control these "internal" numbers provided to me by RC or RC has to tell me how this happens and how it stops.
Saadet - Community Moderator, Official Rep
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63,690 Points
Hey Chris, it's a number on the back end. So anyone could spoof that number, as Jan mentioned
J.B. Ferguson, Champion
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36,486 Points
The ONLY way that I know of that you can not have that happen (and I could be incorrect on this) is if you don't install or use ANY softphones anywhere on your account.
Saadet - Community Moderator, Official Rep
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63,690 Points
I believe this only happens for extensions that have a desk phone assigned and they're using the softphone that is included in that DL. I don't believe a softphone only DL has this happen since that phone number is directly assigned to the softphone - while in the other case, the number is assigned to the desk phone.
Chris Duquette, Champion
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16,316 Points
gotcha, thanks for the insight. I deauthorized that user from softphone use as she never uses it.
Chris Duquette, Champion
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16,316 Points
all of our users but 1 have soft phones and desksets in our office.
Chris Duquette, Champion
J.B. Ferguson, Champion