Calls "missed" that are 0:00:00 need not be recorded in call logs. If you agree, please click appropriately. Thanks!

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  • Updated 2 years ago
Small business (under 20 extensions) with a distributed office (no brick & mortar). 
Trying to maximize our reports (under incoming calls each day) to be sure there are as few missed as possible - especially given our receptionist & business structure (one person assigned as Operator, no call queue).  When a report logs calls that are 0:00:00 as a missed call, technically the call was never there - being zeros. 
It would be great to not have calls that are 0:00:00 (and possibly 0:00:01; what do others think?) register as a call in the log. It throws off the statistics.

This also came up with case number Case Number: 06269165. As an aside, Matthew from the Customer Care Team is outstanding.
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Dan Dworkin

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Posted 2 years ago

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Michel, Champion

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Wouldn't a 0:00 call just be a caller that hung up prior to leaving a message?  If so, then would there be value in counting these as "hung up" calls with no message?
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Larry Short

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That's exactly what a missed call means. A caller that hung up without leaving a message. Definitely value there.