Calls missing from User Activity report

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Our company makes mostly outbound calls, and each Team Leader uses the User Activity report to see how much time their team members spend on the phone each week.  We want this report automatically emailed to the Team Leader weekly. 

When we create a User Activity report, we are asked to select what Call Lengths to include.  Of all calls made that week, the longest was 23 minutes, so we select the full range of calls (0:00 - 23:00).  When the report arrives on Week 2, some employees dispute the results of the report:  "It says I was only on the phone for one hour this week, but I had at least 2 calls that were almost an hour each."  We go back in to edit the report, and now the Call Length range we can select from is 0:00 - 56:00.  We select the new range and save the report. 

The problem now is that if an employee on the team makes a call longer than 56 minutes, it will be excluded from the report.  Why can there not be a checkbox that says, "Include all calls"?  It defeats the purpose of automated reporting when we still need to sign into reporting every week to check the validity of the report.
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Jay Wilcurt

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Posted 2 years ago

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