Calls origin report

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Hello, 

We need a report or indicator of the calls received origin. It will allow us to have a clear idea of the call volume received from each country that we are supporting.

Is there already an existing report adressing this point please?

Thanks
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Amine

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Posted 4 months ago

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Saadet - Community Support, Official Rep

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Hey Amine,

I don't quite follow what you mean...could you provide an example?
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Amine

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Hello, 

We are receiving  calls from several countries in Europe. And we need to know how many are received from each country in numbers and in %.

For example if we receive 100 calls, it will be helpful to have a report showing 50 calls from France, 20 from UK, 10 from Spain, 10 from Belgium...

Thanks
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Hey Amine,

I see what you're getting at. At this time I'm not aware of a Report that does this. However, you can download your Call Log into and Excel spreadsheet and should be able to gather the necessary data from there.
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Amine

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Hello, 

That's what I'm doing, but it would be better to have a report ready to use :)

Regards, 
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Saadet - Community Support, Official Rep

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Hi Amine,

I'll flip this to a feature request for others to vote on :)