Calls to mobile app get dropped.

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This conversation has been merged. Please reference the main conversation: Unable to answer an incoming call on the RingCentral Mobile App on my iPhone?

I am having a problem where any calls coming in to my mobile app get dropped when I try to pick up. This is totally messing up my ability to get calls from clients after hours, when all calls are forwarded to my cell phone. I am using IOS 10.1.1 and the latest version of the Ring Central app. This is costing me money and may necessitate me changing providers. What can I do?
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Dr. Simon Amir

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Posted 3 years ago

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OnCallAnswer

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Try forwarding them to your cell phone number by passing the mobile app. We are an answering service for hundreds of doctors and I don't have any of them use the mobile app, I just simple forward to their cell phone

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