Why am I receiving calls from no one?

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Ever since ported my toll-free number to Ring Central, we have been receiving calls from "nobody." Usually they are from California or somewhere in the South. No one is there when we pick up. When we try to call back the number, we get the message that the call cannot be completed as dialed or get no answer or rarely a generic voice mail & we never hear back from them. When we google the numbers, usually the numbers are not well documented, occasionally people describe the same as above. The calls come in waves - none for a few days and then 5 in 3 days or so. Has anyone else experienced this?
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Jennifer Fryer

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Posted 7 years ago

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RC-Installer, Champion

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Sounds like your number is in the spamers, auto dialers etc...

Could you just add these unwanted calls to the block list?

Sort of annoying I agree

Have you tried the blocked numbers?

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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RC-Installer, Champion

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Hi Lori, I am a re seller of Ring Central Services.  I support, install systems for customers as part of my consulting practice

So I am a bit puzzled on if all of the items are iin place as you say that calls are coming in something is selecting an option from a menu and then the call is dead.

I know there are many robo calls out there and I do not know how the phone numbers get to their systems, but I would like to see your call log to under stand how an automated calling system is getting through a menu

I would also like to see your block list because blocking by area code should handle many of these calls.

It is the same story most from the southern California area they are originating from

Chuck
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vicki dupuis

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Why would we block by area code Chuck?  Its a Toll free, we want all area codes!
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vicki dupuis

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This has been going on for two years with my number.  
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RC-Installer, Champion

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Was just thinking if calls are coming from an area code you may not do business in and you are getting robo calls then blocking would work

Just trying to think of ways to help solve the problem

Chuck
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lori sullivan

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Thanks Chuck

But....with people keeping their cell numbers, I do have clients with out of state numbers. Just the other day someone from California....and last month someone with Minnesota area code....who have relocated and kept their cell numbers. So that would not work.


Keep thinking.

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David McGuffin

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I have the same issue with spam calls being received at all hours of the day and night. Please help.
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RC-Installer, Champion

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Hey Guys, we need to make some configuration changes to the system. Combination of rules, blocked numbers and call screening should do it.

E-mail me directly and we could work out configuration changes on your account to stop the madness.

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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S. Pelton

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This reply was created from a merged topic originally titled
Why am I receiving calls from the number 1006?.


Yes, I have a one person phone - and ALL I wanted to use Ring Central for was Faxing. But I get these "Calls" from 100 or 101 or 1006 or 1008 and then the Beeping starts. AND IT NEVER STOPS. I turn off all volume with my computer so I don't here it, but that is not a solution. Just tell me how to make it stop. The last time I answered the lines and immediately hung-up and they stopped, but this time that does not work. IT told me that was something wrong with the connections, so I redownloaded the pgm with the "repair" set, and still it is beeping. I will just throw the whole pgm away if it will not stop.

Note: This topic was created from a reply on the Anyone else having intermittent issues with popping / clicking on the line? topic.
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Matthew Wollman

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We have the same issue on all my ringcentral extensions. calls are always from the south or Californina.
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Carol Koussaya

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I am also receiving "silent" calls anytime of day or night from all different area codes. It is impossible to block these calls because the next one will be from a new area code and number. This morning the call that I received showed "answered" in my ring central account. That is impossible since my phone was off and I never answer calls during off business hours, This is really annoying. Not sure what to do as some of the calls may be from legitimate callers. Help!
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JR

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"Spammers" or "Ghost Calls" to your Ring Central number? I was glad to find your post and I imagine there are many customers like us getting these. I deplore having to be a conspiracy theorist, but what IF Ring Central is behind this since one's minutes are used up faster and customers therefore have to buy/pay more? I am 'so frustrated' with RC....
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Tim

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You're not the only one this is happening to. There has been an official investigation launched. Who benefits from a ghost call that charges per minute, and leaves 2 minute messages in the middle of the night on hundreds of phone numbers. Pretty confident there will be a huge class action lawsuit eventually. Keep your phone records close by. It's not random "spammers". 
(Edited)
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Randall

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Isn't it strange that these ghost calls all seem to occur with RingCentral's toll-free numbers?
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Easter

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I am very frustrated with this also. As a business owner it is not cool that I am having to pay from the minutes I am purchasing through Ring Central for some spammer to contact me at all hours of the day and night. Yes, I get calls at 1am, 2am, 4am waking me up. And yes, I do block that number afterward, but then just a new number starts calling me. Within the last week several different phone numbers from the US have called me at all hours and left no voicemail. But its nice to know that I funded their spam call. I would like a resolution to this as I am very frustrated and questioning my purchasing of Ring Central, and my recommendation of it to several of my colleagues. Chuck, Help!
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JR

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"Spammers" or "Ghost Calls" to your Ring Central number? I was glad to find your post and I imagine there are many customers like us getting these. I deplore having to be a conspiracy theorist, but what IF Ring Central is behind this since one's minutes are used up faster and customers therefore have to buy/pay more? I am 'so frustrated..."
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Easter, there are some tools that could be put in place.

E-Mail me directly so we could discuss.

Thanks

ckfuscone@yahoo.com

Certified Ring Central Installer
630-975-1200
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RC-Installer, Champion

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Easter, there are some tools that could be put in place.

E-Mail me directly so we could discuss.

Thanks

ckfuscone@yahoo.com

Certified Ring Central Installer
630-975-1200
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Negan

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Add yet another frustrated customer to this list. I've been receiving consistent autodialer spam calls since July. Not only are the calls extremely bothersome but they are quickly using up my plan minutes. Not cool! I also want some commitment from RingCentral support towards a permanent resolution.

Help RingCentral support!
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Jennifer Fryer

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OK, Ring Central - what can you do about this? Blocking the caller really doesn't do anything because it is a different number each time. My company runs 24/7, so I can't turn the ringer off overnight. And I resent being told I could pay $350 to set up the system so it doesn't do that. I have had this number for 7 years without any problems until switching to Ring Central.
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vicki dupuis

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Any resolution? I have been battling this since November with no luck... empty promises
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Andreas

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Add me to the list as well. My minutes keep ticking away for each new spam call and I keep wondering what the whole thing is about. I can only see two reasons which I'll list but if anyone can think of any other reason for these silent calls from made up numbers, please let me know.
1. Someone is trying to hack my security to access my account
2. Ring Central wants to sell me more minutes so they set up a robo caller to use up my minutes

Any other ideas? I'm sick and tired of this but I need my toll free number.
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John W

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The same thing happens all the time to me, 35 calls this past weekend. I called Ring Central and they told me that I needed to go online and request support through their website. Then I had to get my support through emails because they do not handle things over the phone anymore. So tech support set up a time that they would call me the following day, but they never called. They did tell me by email that I needed to Port Trigger several sets of numbers, but they do not tell you how. My internet provider tells me that opening up so many ports will open my system to hackers. RC via email told me that they can fix it, but again they never called during the appointment time that they set up. I set up the Port Triggers and I still get the ghost calls. I also block numbers, but like others have said, the numbers change daily.

Jennifer, this issue is new to a lot of RC customers. I have had my service through them for over a year and this problem only started a few months ago.

The way they have tech support now, and the fact that you have to request service and wait for them to email you back, and you may not ever hear from them when they say they will call you, I have a feeling that people will be dropping this service and going with the other companies that offer the same service.
12/14/14 I too, since changing business names and CONTINUING with RC and the SAME phone number get calls and sometimes 5 min of time is used up, sometimes 30 sec or 65 sec (which then they bill you for.)  I have talked to my rep....at least I turned off the phone forwarding to me after business hours (but then in past 2 months missed 2 clients).  RC has told me that this was not common....HA HA look at this huge thread.

And then I had to buy extra minutes. They told me I can change my number.  Well after having a successful business and the same number for over 7 years....that sure is a pain.  There should be a way to get the RC programs to get rid of the spammers and fake calls. 

Maybe we all should join forces together. What other companies are out there and that we could take our current phone numbers to ?

I will send a note to whomever has been replying here, but my Account rep has never been helpful, and as others comment v. rarely gets back to me or follows through.

this is the email that has been posted here in the past...has anyone else gotten any satisfaction?  ckfuscone@yahoo.com
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Marissa Arcadia

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I see that there is an issue where no calls coming in does anyone know when this started I was having issues yesterday where calls were not coming in when I tried to test line it just said Im sorry no one is available to take your call it wouldnt even ring on my end .
Still doing same thing today
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John W

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Have you tried to reboot the phone? I have had this issue several months back and I just unplugged the phone and waited 1 min and plugged it back in and it worked. There was one other time when I had to reset the router doing the same thing, unplug and wait a minute and then restart it.
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John W

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Finally Tech Support called today and logged onto to Router and changed some settings. They promise this will fix the issue. According to the person from RC they upgraded their system and what we are all experiencing is that Ring Central sends out something similar to a ping to test the lines, and if your firewalls are set up wrong, which they will be unless you do what they refer to as Port Trigger, the system will just keep calling your line. For me I was getting a caller ID of 7070 all the time, sometimes several calls a day. When I picked up the phone there was no one there. Per RC this is a direct result of their system upgrade and the fact that everyone's firewalls need to allow access now. Sure would have been nice if they had told us all that in advance, or sent out info on how to do the fix, which is not too difficult.

Again, they promised the fix they made today will cure this issue, I guess we will see. No idea if this will cure the numerous calls that I get in the middle of the night from CA, OR, and Alabama all of them VoIP phones with no one there if you pick up the call. If not, I will back on the phone with RC.
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John W

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The ghost calls have stopped from the Caller ID 7070 and 100, but the calls from those same caller ID numbers in Oregon, California and Alabama still come in. According to RC support those are legit calls that just hang up before the call is connected, that's why your phone may not ring, or when you call that number back there is no such connection. In other words, they do not know what is going on, but I think it is a result of their system upgrade and it opened our numbers up to spammers or hackers. Just another way to get you to purchase more minutes and keep their revenue stream flowing. Sure you can block them, but it is never the same number calling, but the calls are all coming from the same carrier, city and state so you will be blocking hundreds of numbers.
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David Griffeth

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I haven't been a RingCentral customer since April of 2013. I'm getting ghost calls at all hours of the day and night on my cell and landline that was associated with my RingCentral number. When I answer, it's the RingCentral attendant with the "press 1 to accept the call...." message. I press 1, and there is never anybody there.

RingCentral is baffled by the ghost calls and doesn't have a clue how to stop them. It's very frustrating!

I wish I had never heard of RingCentral....
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Randall

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You are not alone. It just started for me. I have gotten over 50 calls in just a matter of weeks. All ghost calls, most at night while I'm trying to sleep.
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John W

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Yes they are baffled but they won't admit it. Their solution is to tell us to block those calls instead of trying to figure out why the calls are even happening. Ring Central used to be much better, but I think they moved their tech support to another country and they did say that they changed their system recently which caused many people to have firewall issues. As some other customers have said, this ghost call issue may just be Ring Centrals way of using up your minutes so that you buy more, from them.
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Mike, Official Rep

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Randall we are not denying there is a problem. But also, there is a difference between what we are referring to as ghost calls, and caller ID spoofing.  Feel free to Open a Case and include some dates, times, and phone number samples so our support team can research this if you wish. 
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Randall

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I did open a case. and it was closed closed without warning. I wasn't even given 48 hours to reply. I guess the representative decided that there was no point in continuing any discussion after they gave me "measures" in which to solve the issue myself (because naturally, RingCentral is not accountable for the problem.

In the entire case log you can see that RingCentral never admitted any wrongdoing, nor did they even attempt to pursue a resolution on their end even though I followed their suggested procedures. Every response was a boilerplate reply about how I needed to take corrective measures to stop the issue from occurring.

Incidentally, here's some helpful information about toll-free numbers and traplines:

The premise is that calls to toll-free numbers are similar to collect calls. When you have a toll-free number, you are essentially agreeing to accept the charges for the long-distance call and are therefore entitled to the number calling you. The billing company must provide the subscriber data for calls on your bill. --Dean A. Beers, owner and Senior Legal Investigator of Forensic Investigators Colorado, LLC

As you can see, I am legally entitled to full disclosure of the caller IDs for inbound calls to my toll free number. Also, please read this article from Wikipedia about ghost calls:

https://en.wikipedia.org/wiki/Ghost_call

According to their description, what I am experiencing is a ghost call because when I answer, there is nobody on the other end. Given the mangitude and randomness of the behavior, I think the burden of proof is on RingCentral to show that these are just some random person spoofing his caller ID rather than a glitch in the RingCentral system.

I had an issue five years ago with AT&T, where callers couldn't leave a voice mail because they received a fax signal whenever they dialed my home number. It took me three years to finally convince them that something was wrong on their end. Finally, I got a senior technician to investigate the problem, and he discovered that my voice mail number had two digits transposed in their system, and all along it was forwarding to some random fax machine. So three years of paying for voice mail, and being told there was no problem with my voicemail and that I am probably doing something wrong -- and all along it was AT&T had misconfigured my telephone line?

Let's just say, when it comes to phone companies I don't buy the "it's my fault" excuse any more.
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Mike, Official Rep

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Randall please reopen a case and reference the previous case number and tell them it's not resolved. 
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Randall

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I will do so. But I am still concerned why the official response posted at the top of this thread doesn't sound like it even applies to me nor the other people who are experiencing the same issue as me. There are at least two if not three different issues being described in this entire discussion topic each with different symptoms.
(Edited)
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Mike, Official Rep

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If you are truly getting ghost calls as explained in this previous post copied below, and you follow those steps, the problem will be resolved.  However if the issue is spammers, and Caller ID spoofing follow the steps on this page: Caller ID Spoofing Frequently Asked Questions and also visit this page: Idea for stopping/blocking spammers, Caller ID spoofers and robo dialers  click the "like" button.  If you aren't sure what the exact problem is, then yes you are always welcome to open a case so one of our support agents can look at your account.  

phantom call, or "ghost call"  is identified when a customer describes receiving calls when answered there is no one on the line. They typically have a strange caller ID that does not meet the normal 10 digit standard, and if you look the call up in the call logs they do not show up. 
How to mitigate
Since this is an attack that originates from the internet, the users router needs to have rules in place to prevent the attack from reaching the customer phones. This can be done by not only restricting data to the incoming ports, but also limiting that data to come from only the 2 RingCentral IP addresses. 
A.  Update Firewall Settings based on whitepaper:
link: http://netstorage.ringcentral.com/documents/sip.pdf
B. Set the following IP Address: 199.255.120.0/22 and 199.68.212.0/22  as
the FROM IP address.
C. Refer to your company IT Admin for proper configuration of the network.
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John W

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Yes they are baffled but they won't admit it. Their solution is to tell us to block those calls instead of trying to figure out why the calls are even happening. Ring Central used to be much better, but I think they moved their tech support to another country and they did say that they changed their system recently which caused many people to have firewall issues. As some other customers have said, this ghost call issue may just be Ring Centrals way of using up your minutes so that you buy more, from them.
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Stephen Dolenski

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if you have AUTO RECORD ALL CALLS turned on then sometimes they don't wish to be recorded and will disconnect moments after that message is played.
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Mike, Official Rep

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Good point Stephen!  Thanks for sharing. 
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John W

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Thanks Stephen but I do not record calls.
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Nancy Bradshaw

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I to am having this problem of constant calls from "100". I don't have phone service, only fax, but I am being bombarded and am in need of a resolution. Please let me know what is being done to resolve this issue, I see I am not the only one dealing with it.

Thank You.
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Jake Foley

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We are experiencing the "100" problem too.
Hey RingCentral, any new developments, fixes?
Can you point me to a solution?
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RC-Installer, Champion

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Hi Jake, what is your scenario? Soft phone or IP phone?

If it is a soft phone please follow the steps below as it has resolved the issue for many of my customers

Step 1: Launch the Softphone.

Step 2: Please click the "Menu" button from the upper left side of the Softphone Screen.

Step 3: Select "Option" then click the (+) sign located beside the account information.

Step 4: Select "Connection" and select change the Local Port number.

Step 5: You may choose between 5081-5089 Step 6: Please click "OK" to confirm the changes.

Ensure that the computer is connected to your network. After the changing the local port number, the status should change to "Waiting for Call." Please observe the Softphone within 24 hours

Let us know
thank you
Chuck
Certified Ring Central Installer
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RC-Installer, Champion

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Hi Jake, what is your scenario? Soft phone or IP phone?

If it is a soft phone please follow the steps below as it has resolved the issue for many of my customers

Step 1: Launch the Softphone.

Step 2: Please click the "Menu" button from the upper left side of the Softphone Screen.

Step 3: Select "Option" then click the (+) sign located beside the account information.

Step 4: Select "Connection" and select change the Local Port number.

Step 5: You may choose between 5081-5089 Step 6: Please click "OK" to confirm the changes.

Ensure that the computer is connected to your network. After the changing the local port number, the status should change to "Waiting for Call." Please observe the Softphone within 24 hours

Let us know
thank you
Chuck
Certified Ring Central Installer

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