camp on or automatic call back when available

  • 0
  • 2
  • Idea
  • Updated 3 months ago
We are transitioning from an on-premise phone system that has a feature the CEO loves, it's call Camp-On or camping.  If he saw someone was on the phone he could press a button followed by their extension and when that user hung up it automatically called the two individuals.

Is there a RC feature similar to this...call when available?
If not how could I facilitate something similar?

Thanks
Photo of MileHighWelch

MileHighWelch

  • 196 Points 100 badge 2x thumb

Posted 3 months ago

  • 0
  • 2
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 30,894 Points 20k badge 2x thumb
There is no such functionality in RingCentral Office or Professional editions that I am aware of. I can’t speak for the Call Center.

Having said that, I can’t think of any way you can mimic that functionality. Even to speak with both at the same time he would have to conference in the second person after connecting to the first person. As far as I know there is no “call when available”.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,460 Points 20k badge 2x thumb
Interesting idea! I've flipped this to a feature request for others to vote on
Photo of Chris Verdin

Chris Verdin, Champion

  • 2,558 Points 2k badge 2x thumb
How do we go about getting more users to vote on this?  I think most people would like this feature.  I didn't realize I needed it until I read this post.